Shipping policy

Introduction

Online shopping has made our customers' lives more convenient, but it also comes with the possibility of receiving damaged or incorrect orders at their doorstep. Therefore, it's important that our customers have the necessary knowledge on how to inspect their deliveries to ensure successful claims for replacements or refunds. If you need any assistance with this process, please do not hesitate to contact us.

Check all the parts of your orders;

• Box: Examine the corners to see if they are undamaged, smashed in, or torn.
• Wrapping or Packaging: Assess if the plastic wrap or seal is intact or if it is broken or torn.
• Labels and Seals: Look for any 'Fragile' or 'Handle with Care' stickers and ensure they are present and undamaged.
• Sign with Notes: If you decide to accept the package, remember to make a note of any visible damage on the delivery slip or digital proof of delivery. This record will be helpful during any claim process.
• Inventory Check: Use the provided packing list to verify that all parts or items are included.
• Original Packaging: Keep the damaged item and all original packaging materials, as you may need to return the item in its original box.
• Isolate the item: Keep the damaged goods separate from your other belongings to prevent further damage or confusion.

By doing this while the delivery personnel are still present, you can ask them for immediate feedback and possibly even refuse the delivery right there if the external damage is too severe and evident. Please be vigilant for any unobvious damage that can possibly affect the function of the items. Any of those shipping damages must be noted and reported to the courier and to us for further assistance.

Receiving damage and defective items is very frustrating, but with your help, it can make a difference in resolving the issue effectively. Through inspection and evidence, it will surely make the claims process faster, ensuring you can get your order and the necessary replacements or refunds. 

Shipping Times

Our products are shipped via group and air, and as a result, shipping times may vary, typically ranging from 7 to10 days based on your location. We understand the importance of timely delivery and are committed to ensuring that your order reaches you safely and efficiently. Please note that these are estimated delivery times, and actual delivery may vary. We appreciate your understanding and patience as we work to provide you with the best shipping experience possible.

Delivery Refusal

In any event, the customers declined delivery for reasons other than those specified in the order policy. The customer will be held responsible for all the return shipping costs, re-delivery, and additional restocking fees. Inside deliveries are not an option. Drivers don't have the access or permission to deliver into garages or inside your home.

Lost or Missing Package

If your package or order has been lost or misdirected by mistake by the courier, the courier companies need 10 working days or more to locate the package or order before Ever Seats can file a lost package claim. Replacement of the lost package or orders can only be resent to the customers if a lost package claim is filed.

Please contact us for any questions or concerns.