Return policy
Everseats Return Policy
Return Period: You have a 14-day window starting from the date of delivery to initiate a return, providing you with sufficient time to assess your purchase and make a decision. Custom seat cover orders are NOT eligible for a refund nor a return as they are considered final sale and cannot be canceled once production is begun.
Restocking Fee: Please be aware that a 10% restocking fee will be applied to all returned products. This fee is implemented to offset the costs associated with processing, inspecting, testing, and rectifying returned items, allowing us to maintain the quality of our service.
Cancelation Fee: We understand that plans can change. If you need to cancel your order, please note that a cancellation fee of 5% will be applied to cover processing and production costs. Customers are not able to cancel an order once it has shipped. This fee will be deducted from your total refund amount.
Shipping Fee : Customers are responsible for covering the expenses related to the original shipping costs and return shipping. We kindly ask that you return the item in its original packaging to facilitate a smooth process. Utilizing the original packaging not only safeguards the product during transit but also ensures it arrives in its original condition, contributing to a seamless return experience.
Return Process:
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Contact our Customer Support Team: To initiate a return, reach out to our support email. We require a receipt/proof of purchase to complete your return. As part of our return policy, we require photos/videos to show any concerns so we can best assist you. Our team will provide you with a Return Authorization (RA) number and detailed instructions for the return process.
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Securely Package the Item: The item must be in the same unused condition that was sent to you. Pack the item securely, either in its original packaging or in an appropriate alternative, ensuring that it is well-protected to prevent any damage during transit.
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Ship the Return: Send the return package to the address provided by our Customer Support Team. Let the Customer Support Team Know of the tracking number. Make sure to prominently include the RA number on the package for easy identification.
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Inspection and Refund: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
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Refund Notification: You will receive an email notification once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items: Certain items may not be eligible for a refund, such as custom made seat covers, items that have been damaged due to misuse or are not returned in their original condition, accessories such as middle console covers/back pillows, and package protection. Customers are responsible for selecting the color and fabric, as well as ensuring they order the correct year, make, model, and seat type as incorrect selections will not be refundable.
Note: Failure to follow instructions may result in a partial refund rather than a full refund.
Contact Us: If you have any questions or need further assistance regarding our refund policy or the return process, please do not hesitate to contact us. We are here to help and ensure a smooth resolution to your inquiry.
