Return policy
Everseats Return Policy
Effective for orders placed after June 1st, 2025
Return Period: You have a 30-day window starting from the date of delivery to initiate a return, providing you with sufficient time to assess your purchase and make a decision.
Important Notes: Custom seat cover orders, as well as any seat covers that have been modified, customized, cut, ripped, or altered in any way, are non-refundable and non-returnable. These items are considered final sale and under no circumstance be eligible for a refund.
Restocking Fee: Please be aware that a 10% restocking fee will be applied to all returned products. This fee is implemented to offset the costs associated with processing, inspecting, testing, and rectifying returned items, allowing us to maintain the quality of our service.
Cancelation Fee: We understand that plans can change. If you need to cancel your order, please note that a cancellation fee of 5% will be applied to cover processing and production costs. Customers are not able to cancel an order once it has shipped. This fee will be deducted from your total refund amount.
Shipping Fee : Customers are responsible for covering the expenses related to the return shipping. To request a discounted return label, please contact us at sales@everseats.com.
Return Process:
- Contact our Customer Support Team: To initiate a return, reach out to our support email. We require a receipt/proof of purchase to complete your return. As part of our return policy, we require photos/videos to show any concerns so we can best assist you. Our team will provide you with a Return Authorization (RA) number and detailed instructions for the return process along with a discounted label.
- Securely Package the Item: The item must be in the same unused condition that was sent to you. Pack the item securely, either in its original packaging or in an appropriate alternative, ensuring that it is well-protected to prevent any damage during transit.
- Ship the Return: Send the return package to the address provided by our Customer Support Team. Let the Customer Support Team Know of the tracking number. Make sure to prominently include the RA number on the package for easy identification.
- Inspection and Refund: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
- Refund Notification: You will receive an email notification once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items: Certain items may not be eligible for a refund, such as custom-made seat covers, items that have been damaged due to misuse or are not returned in their original condition, accessories such as middle console covers/back pillows, and package protection. Customers are responsible for selecting the correct color, style, and fabric, as well as ensuring they order the correct year, make, model, and seat type, as incorrect selections will not be refundable. Please note that our seat covers are not OEM products and are not guaranteed to exactly match the original colors, patterns, or materials found in your vehicle’s factory interior. Variations may occur due to lighting, screen settings, or standard material differences, and any differences between the product and a vehicle’s original seats are not considered defects. Customers are expected to review product photos and descriptions carefully before purchasing. By placing an order, customers acknowledge and accept these conditions. Free exchanges are not available.
Note: Failure to follow instructions may result in a partial refund rather than a full refund.
Contact Us: If you have any questions or need further assistance regarding our refund policy or the return process, please do not hesitate to contact us. We are here to help and ensure a smooth resolution to your inquiry.
